Privacy Policy
Effective November 14, 2026
This policy explains what information Svoge LLC, doing business as Homebase Cleaning Co. ("Homebase," "we," "us"), collects, how we use it, and the choices you have. It applies to homebasecleaningco.com, our text messages, emails and calls, and our cleaning services.
Information we collect
- Contact details: name, email address, mobile number and ZIP code.
- Home and service details: address, home size, preferred schedule, entry instructions, and notes you give us about your home.
- Payment information: when booking opens, card payments are processed by our payment provider. We do not store full card numbers.
- Messages: texts, emails, calls and voicemails you exchange with us, and the photo checklists we send after visits.
- Website data: basic technical information our hosting provider records, such as IP address, browser type and pages visited.
How we use it
- To schedule, provide and bill for cleaning visits
- To send reminders, arrival and completion updates, and to answer your questions
- To send offers, only if you have opted in to marketing messages
- To keep records required by law and to resolve service issues and guarantee claims
Text messages
If you opt in to texts, we use your mobile number to send the messages you agreed to. Details are in our SMS Terms. You can reply STOP at any time to stop receiving texts.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. The sharing described below excludes this information, except for the phone and messaging providers that deliver our texts.
Who we share it with
We do not sell your personal information. We share it only as needed to run our service:
- Your assigned cleaner receives your first name, address, entry instructions and home notes for your visits.
- Service providers who work for us, such as website hosting, email, phone and text messaging, scheduling and payment processing. They may use your information only to provide their services to us.
- Legal reasons: when required by law, or to protect the safety and rights of our clients, cleaners or business.
How long we keep it
We keep your information while you are a client and for as long as needed afterward for tax, legal and record-keeping purposes. Early-access details from people who never book are deleted within 12 months.
Security
We limit access to your information to people who need it, and we use providers with standard security protections. Entry codes and keys are shared only with your assigned cleaner. No method of storage or transmission is completely secure.
Your choices
- Reply STOP to any text to stop texts. Use the unsubscribe link in any marketing email.
- Email us to see, correct or delete the personal information we hold about you. We will respond within 30 days.
Children
Our website and services are for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy, we will post the new version here with a new effective date.
Contact
Svoge LLC d/b/a Homebase Cleaning Co., Astoria, NY
info@homebasecleaningco.com
(347) 652-2091